Refund Policy
1. Refund Methods
For eligible returns, customers may choose between:
- A refund to the original payment method, or
- Store credit issued as a non-expiring digital gift card
If a refund is selected, it will be processed using the same payment method used at checkout.
Store credit is issued as a digital gift card with no expiration and can be used on any future purchase.
2. Return & Refund Timeline
Customers have 14 days from the delivery date to request a return.
Once the returned item is received and inspected, your refund or store credit will be issued within 7 business days.
3. Conditions for Returns
To be eligible for a refund:
- Items must be returned within the 14-day return window
- Items must be unused, unwashed, and in resalable condition
- All original packaging and tags must be included
The following are not eligible for refunds:
- Items returned after the 14-day period
- Items showing signs of wear, damage, or misuse
- Shipping fees (unless the item is faulty or incorrect)
4. Faulty, Damaged, or Incorrect Items
If the item received is defective or not as described:
Contact us within 30 days of delivery
You are entitled to a full refund, including delivery costs
Please contact our support team with photos of the issue:
📧 contact@greywoodofficial.com
5. Store Credit (Digital Gift Cards)
Store credit does not expire and can be used on any future order.
If preferred, store credit will be issued instead of a refund to the original payment method.
6. Questions or Support
If you need assistance with a return or have any questions, our team is here to help: